EEDC Launches AI-Powered Self-Service BOT for Prepaid Customers
By Epiphanus Obia
To enhance operational efficiency and improve customer experience, the Enugu Electricity Distribution Company PLC (EEDC) has unveiled a self-service application known as “EEDC BOT.” This digital innovation, designed for prepaid customers, provides instant support and streamlines access to essential services through popular social media platforms like Facebook and WhatsApp.
The initiative, announced by the Head of Corporate Communications at EEDC, Mr. Emeka Ezeh, is expected to revolutionize the way customers interact with the company by significantly reducing response times for common inquiries and service requests.
According to Ezeh, “EEDC BOT” will facilitate seamless customer service through two primary channels: a dedicated Facebook page and a WhatsApp service line. Customers can engage with the BOT by saving the WhatsApp number (08150826233) as “EEDC BOT” on their phones and sending either “Hi” or “100” to activate the menu. They can also access the service via EEDC’s official Facebook page, with no login credentials required.
Once a customer initiates a chat, they will receive automated prompts that allow them to access various services, such as requesting tokens, retrieving past transactions, and inquiring about account balances. The BOT also provides a direct communication link to customer service agents for more complex inquiries. This new system is expected to enhance customer engagement, reduce long wait times, and ensure a seamless experience for prepaid customers.
“With ‘EEDC BOT,’ we are reinforcing our commitment to adopting innovative solutions that optimize service delivery for our esteemed customers,” Ezeh stated.
The introduction of “EEDC BOT” aligns with EEDC’s broader strategy of integrating technology into its operations to enhance customer engagement and satisfaction. The company encourages prepaid customers to take full advantage of this new service for a smoother and more responsive experience.
